This SLA describes the availability and support commitments for Infinite Corporation services. Specific terms are governed by your commercial agreement.
We target 99.9% monthly availability for the in-scope services, measured as described below.
| Severity | Description | Target response |
|---|---|---|
| P1 — Critical | Production down | 1 hour |
| P2 — High | Major impairment | 4 business hours |
| P3 — Normal | Limited impact / questions | 1 business day |
Planned maintenance is performed during scheduled maintenance windows with advance notice where practical.
Availability targets exclude factors outside our control, including customer environment issues, third-party cloud outages, and scheduled maintenance.
If availability falls below the commitment, eligible customers may request service credits as set out in the agreement.
Customers reach support through the support portal or support@infinitecorporation.com.
Last updated: July 2026